Important information about tanning and your tanning bed purchase...
this page is packed with articles of interest to all tanners and regulatory information for commercial tanning salons.

Here we have the most commonly asked questions. It is a long list, but it should answer most of your questions while you are online. If you have questions that are not answered here, you are always welcomed to call us during business hours at 1-800-831-7649 and speak with a tanning expert. We understand that a tanning bed is a significant investment, and we want you to be comfortable with your decision before making this investment. If you have any suggestions for this list (or any other part of this website), please forward them to us for consideration.

Do you have financing or leasing?
Yes we do for those who qualify.  We can take your application over the phone and begin the process today. The application only takes a few minutes and we can usually have an answer on residential orders within a few minutes. Commercial leases may take several days, since there is more involved.

Can I buy a tanning bed with a check / credit card / money order?
Yes. We take all major credit cards, Pay Pal, money orders and bank wires. If you need to pay by check it will need to be a certified bank check. This will ensure quick shipment of your order. No personal checks are accepted.

How long will it take to get my tanning bed after I order it?
It depends on where you live.  Typically the tanning equipment will ship the day after the order is received. Your tanning bed should arrive within 7 to 10 business days.

Can I come and pick up my tanning bed at your warehouse?
Yes, but call ahead of time to make sure the system is in stock. We will reserve one and have it ready at our docks.

Do you have a showroom?
Sure, come on buy anytime during business hours, no appointment is necessary.  We will be happy to have you visit.

Can I track my order?
Call us for the tracking number for your tanning equipment. We will  give you the phone number and other important information to make tracking easy or we will have the order tracked for you. For lotion orders, we can email your invoice along with the UPS tracking number at your request. This will allow you to know when to expect your package.

What happens if my tanning bed is damaged during shipping?
Call us; we will take care of everything. This is one advantage of purchasing from us; we do not ship "Freight Collect", where you would have to file the claims. Call and we will help assess the damage and either ship a new tanning bed or a new part, depending on what is needed.  Damage in transit happens in less than 1% of the tanning beds we ship, so it is not likely that this will become an issue.

How do you deal with warranty issues?
Directly.  Because we are the authorized distributor for the manufacturer, one phone call will handle all issues for you. You call the same phone number for service, parts, sales, lotions or support: 1-800-831-7649. This means you don't get the run around. 

What is a "Buck/Boost Transformer" and do I need one?
It is a device that will alter the incoming voltage to a device (like a tanning bed) by a fixed ratio, such as 5% or 10%. This has the effect of changing 210VAC to 231VAC, or changing 250VAC to 225VAC, so that the voltage is within the tolerances of the equipment. Voltage must be below 230 VAC to ensure the most efficient output.  This will ensure the best tanning results. Your electrician should check the outlet for voltage before installing the tanning bed . We will ship your buck booster preset for your tanning bed, according to the voltage reading provided by your electrician. If you have any questions feel free to call us.

What if I need service or parts?
We stock all the parts for most of our  tanning beds and can usually ship them out within one day of ordering.   We  have service licensed technicians nationwide, so when you need a repair, just give a call and we will locate a licensed technician in your area.

How often should I change my lamps?
Each brand of tanning lamp has a different life expectancy, typically 800 to 1000. We recommend residential tanning lamps be changed about every 3 years. Replacement of tanning bulbs in commercial tanning equipment .varies with usage.

Will I be able to get replacement lamps? What kind of replacements can I use?
Yes. We carry all replacement lamps for our beds.  When you are ready to replace your tanning lamps, call our customer service department.  Lamps are upgraded by the manufacturer every year, so it is important for you to call us to get the most compatible tanning lamp for you tanning equipment. We offer the lowest prices on all Wolff tanning lamps and will be able to offer advice when wanting to upgrade your lamps to a stronger tanning lamp.

Where can I buy tanning lotions, parts and accessories?
We offer a large selection of unique and hard to find tanning lotions, as well as some of your all time favorites.  You will be able to enjoy large discounts on tanning products if you purchase a tanning bed from Atlantic Tan. We mail catalogs every year with lots of new products to choose from.

Information for Tanners
Regulatory Agencies Listed by State